Privacy Policy

This Privacy Policy governs the manner in which A&A collects, uses, maintains and discloses information collected from users (each, a “User”) of the  website (“Site”). This privacy policy applies to the Site and all products and services offered by A&A.


Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users will be asked to provide their name, mailing address, phone number and email address.

Purchases made on aromalamp.com.au are processed through Paypal, through which users can either use an existing Paypal account or to make their purchase or use a credit card for a one-time payment.

We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, but this may affect their engagement in certain site-related activities, such as the online retail process. Users cannot go through with a purchase without providing all the compulsory details.

Users can browse our site anonymously without signing up for any services.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. This information will be used for statistical data and to help us improve our services.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

aromalamp.com.au collects and uses Users personal information for the following purposesTo improve customer service

Your information helps us to more effectively respond to your customer service requests and support needs
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service, such as Australia Post, which handles all our deliveries.
To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions, if we are contacted. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email and they may unsubscribe at any time.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Changes to this privacy policy

A&A has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site,send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

You have a right under law to access your personal information at any time and ask for it to be changed or removed.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

A&A Candle Lamp Supplies
5/77 Jardine Street, Fairy Meadow
NSW Australia 2519

P: 61 2 4283 7700
info@aromalamp.com.au

We are available 9AM-5PM, Monday to Friday.

Disclaimer

Except as specifically stated in this privacy statement or elsewhere on this website, or as otherwise required by applicable law, neither aromaliving.com nor its IT support will be liable for damages of any kind (including, without limitation, lost profits, direct, indirect, compensatory, consequential, exemplary, special, incidental, or punitive damages) arising out of your use of, your inability to use, or the performance of this website or the content, whether or not we have been advised of the possibility of such damages.

aromaliving.com uses reasonable efforts to ensure the accuracy, correctness and reliability of the content of this website at all times, but we make no representations or warranties as to the content’s accuracy, correctness or reliability.